Política de reembolso

Returns

You have 14 days from the delivery date to request a return on in-stock pieces. To be eligible, the piece must be unworn, in its original condition, in the VVS & Co presentation box, and with its certificate of authenticity.

To start a return, contact us at support@vvsandco.com with your order number. Returns sent back without an approved request will not be accepted.

Pieces that cannot be returned

• Custom, bespoke and made-to-order pieces, including any engraving or personalization.
• Design deposits, once design work has begun.
• Pieces that have been resized, altered or repaired by anyone other than VVS & Co.
• Gift cards and final-sale items.

Custom pieces and design deposits

Custom work starts with a design deposit. The deposit secures your consultation with a specialist, the design direction and the prototype step, and it is applied as a credit toward the final price of your piece.

The deposit is fully refundable if you cancel before your consultation takes place. Once design work begins — sketches, renders or prototyping — the deposit is non-refundable, because the work has been performed.

After you approve the design in writing, production begins and the order can no longer be cancelled or refunded. Finished custom pieces are final sale: they are made to your specification and cannot be resold.

Custom projects start at $3,000 and typically take several weeks. Timelines are estimates, not guarantees, and delays caused by stone sourcing or by changes you request do not create a right to a refund.

Sizing and fit on custom pieces

Measurements are confirmed with you in writing before production. We offer one complimentary adjustment within 30 days of delivery when the piece does not match the approved specification. Changes of mind about length, width or design are quoted separately.

Damages and issues

Inspect your piece on delivery. If it arrives damaged, defective, or is not what you ordered, contact us within 48 hours with photos and we will make it right at our cost.

Exchanges

The fastest way to exchange an in-stock piece is to return the one you have and place a new order once the return is approved. Custom pieces cannot be exchanged.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 5-10 business days. Your bank or card issuer may take additional time to post it. Original shipping charges are non-refundable.

Return shipping

Return shipping is paid by the customer, except for damaged or incorrect items. Every return must be shipped insured for the full value of the piece and with signature required. VVS & Co is not responsible for returns lost in transit.

Disputes

If you have a problem with an order, contact us first at support@vvsandco.com. We keep the full record of every custom project, including your written approvals, the design files delivered and the delivery confirmation, and we provide that record to the card issuer if a dispute is filed.